Support
The fastest way to reach a person is email. There is no ticket queue and no bot — it goes to the person who makes loosie.
Get in touch
Include what you were doing when it went wrong, and what you expected instead. If it is about a specific idea or crate, the name is enough — never send us the contents, we do not need them.
Write to usReporting content someone shared with you
In the app, open the crate → Edit crate → Report this crate. That writes an email with the crate name attached, and offers to block the person who sent it. Blocked people cannot share crates to your device again. You can review or clear that list in Settings → Blocked people.
Your ideas stay on your device
loosie works fully offline and without an account. Nothing you capture is uploaded unless you turn on sync or share a crate yourself. See the privacy policy for exactly what happens in each case.
Getting your work out
Settings → Export backup writes a single JSON file with every crate and idea on the device. Import backup reads it back on any device. Individual ideas export on their own from a tile’s menu — audio, MIDI, PDF, images and plain text, depending on what the idea is.
Subscriptions
loosie Pro is billed through your Apple ID. To view, change or cancel it, open Settings → Apple ID → Subscriptions on your device, or tap Manage on the Pro screen in the app. Refunds are handled by Apple, not by us — reportaproblem.apple.com.
Moved to a new device or reinstalled? Open the Pro screen and tap Restore.
Deleting your account
If you made an account, Settings → Delete account permanently removes it and everything synced to the cloud. Ideas stored only on your device are not touched by this — use Settings → Clear all data for those.